Break-Fix IT Technical Support Specialist

Break-Fix IT Technical Support Specialist

Winthrop Australia is one of Perth’s largest Apple & PC suppliers and Service Providers. Our goal is always to exceed our clients’ expectations by delivering exceptional service. As an authorised service provider for many vendors, there is always diversity in the workday.

Constantly evolving and always learning, we are searching for a motivated computer hardware technician to join our talented team.

Responsibilities:

• Perform routine diagnostics and troubleshooting on all IT hardware and software faults
• Repair and Service of laptops/notebooks, desktops, Apple and PC devices
• Management of parts and inventory used for these repairs,
• ‪Regular updating of job tickets, charges, and other details,‬
• Maintaining a clean and organised workstations, equipment, and tools,
• ‪Front of house checking in of repairs and triage when required,‬
• Taking care of clients with understanding and patience,
• Occasional pickup and drop off of parts and/or equipment,
• Answering phone calls and emails related to service enquiries and job status updates,
• Fulfil other duties as required by management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Qualifications and Experience

• Minimum 1 year experience in Laptops & Desktop hardware repairs
• Minimum 1 year experience in iPhone, iPad & Tablet repairs
• Apple Certified OSX Technician/ iOS Technician is preferred but not essential.
• PC hardware repair experience is a must (Lenovo, Asus, HP etc)
• Mentioning experience in particular with ASUS or Lenovo is a “bonus”.

Benefits and Perks

• Company Laptop and Tools provided
• On-going training and support
• Permanent onsite location
• Mileage will be reimbursed

If you are a highly skilled and experienced IT Technical Support Specialist with a proven track record of success in troubleshooting and resolving technical issues for Apple and PC devices, we would love to hear from you. Apply today to join our team and help us provide exceptional IT support to our clients.