Professional Services - Winthrop Australia
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Professional Services

Professional Services

With over 20 years of experience, Winthrop has the know-how and systems to support schools with the procurement, deployment, management and servicing of Apple devices.  With access to a wide range of vendors, Winthrop’s Apple Education Team is able to provide independent advice to guide your school in choosing the most appropriate mix of technologies.

 

Winthrop is here to assist you on your Apple journey and can support you through the full device lifecycle from asset tagging to end-of-life services. Our services include:
    •   Break Fix Services
    •   Managed Services
    •   Project Services
    •   Mobile Device Management
    •   Wireless LAN
    •   Cloud Services

Break Fix Services

Prompt repair of devices is essential to the smooth running of a successful 1:1 programme. Our Apple certified repair technicians, together with our online ticketing system, provide an efficient and reliable break-fix service to your school. Our reporting systems allow us to analyse and report on repair rates as well as identify common fault trends. Rely on Winthrop to manage and support your Apple fleet.

    • Same day or next day
    • Onsite, daily visit or as required
    • Capped repair cost programs
    • Apple Warranty and break-fix services
    • Insurance claims

Managed Services

Need an extra pair of hands to support the Apple devices in your school? Winthrop has a team of highly skilled and Apple Certified engineers who can provide managed services to your school community. We have the skill set you need for short or long term staff solutions, from remote help-desk support to full time system administrators. Whether you need to supplement your existing IT team or a complete service, Winthrop can customise a Managed Service Agreement (MSA) to suit your school.

    • Full time onsite engineers
    • Scheduled regular visits
    • Ad hoc support hours
    • Remote system monitoring and reporting
    • Remote CIO

Project Services

Whether you’re integrating Apple devices into your existing infrastructure or implementing something new, Winthrop has the experience to manage your project from start to finish. Utilising leading vendors, Winthrop’s engineering team will design, migrate and implement IT infrastructure that provides powerful and reliable service to your school.

    • Audit and design services
    • Systems audits
    • Hyperconverged systems
    • UCS – Unified Communication Systems
    • Server, storage, network and firewalls
    • Security and antivirus solutions
    • Email archiving systems
    • Virtualisation services
    • System and data migrations
    • Backup and disaster recovery
    • High availability solutions
    • Business continuity solutions
    • Documentation service

Mobile Device Management

Need a Mobile Device Management solution to manage your fleet of Apple devices? We have expertise across a range of MDMs including Jamf PRO, Jamf School, Meraki Systems Manager and Mosyle Manager. We can help you choose the right one and integrate it with Apple School Manager to simplify the deployment and management of your devices, saving you time and money.

Wireless LAN

We partner with the industry’s best wireless vendors to ensure your mobile Apple devices function right across your school campus. From the classroom to the gym, we can build you a complete wireless solution that provides quick on-boarding and a robust wireless environment. Talk to us today about solutions from vendors such as Cisco, Cisco Meraki, Ruckus and Aruba.

Cloud Services

Cloud services are transforming the way schools manage and utilise IT infrastructure and services. With fleets of mobile Apple devices, demand is greater than ever for students and staff to access to IT resources hosted in the cloud. If you are considering your options in the cloud, Winthrop can support you to explore and help develop a solution. Winthrop works with a range of cloud providers including AWS, Microsoft Azure and Telstra.

Speak with an Apple Education Specialist today
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