Terms and Conditions

Last updated: June 2026

These Terms and Conditions (“Terms”) govern your use of the Winthrop Australia website at www.winaust.com.au (“Website”) and any purchases made through our online portals or stores (“Portal”).

By using the Website or placing an order through a Portal, you agree to these Terms. These Terms should be read together with our .

Winthrop Australia (“we”, “us”, “our”) is an independent, privately owned Australian company. We may update these Terms from time to time. The latest version will always be available on our website, and continued use of the Website or a Portal means you accept any updates.

1. About Winthrop Australia

Winthrop Australia is an Australian-owned technology solutions provider delivering managed services, cloud, collaboration, connectivity, procurement and professional learning to organisations across Australia.

Part A: Website Use

2. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.

You must not:

• Use the Website in a way that could damage, disable or impair it
• Attempt to gain unauthorised access to any part of the Website or related systems
• Use the Website to transmit harmful code or unlawful material
• Reproduce, copy or exploit Website content for commercial purposes without our written consent

If you breach these Terms, we reserve the right to cancel your order or request, suspend your access, and take any other action available to us at law.

3. Intellectual property

All content on this Website, including text, images, logos, branding and design, is owned by or licensed to Winthrop Australia and is protected by Australian and international intellectual property laws.

You may view and use the Website for personal or internal business reference only. Any other use requires our prior written consent.

4. Links to third-party websites

Our Website may contain links to third-party websites for your convenience. We do not control or endorse these websites and are not responsible for their content, practices or privacy policies.

5. Accuracy of information

We take reasonable care to ensure information on the Website is accurate and up to date. However, content is provided on an “as is” basis and may change without notice.

The Website is intended as general information only and does not constitute professional advice. You should not rely solely on Website content when making business decisions.

Part B: Online Purchases

6. Who can purchase

You must be at least 18 years old to make a purchase through a Portal. By placing an order, you confirm that you are authorised to do so and that the information you provide is accurate.

7. Orders and acceptance

When you place an order, you are making an offer to purchase. A confirmation receipt will be issued once full payment has been received and your order is accepted. We reserve the right to decline or cancel any order, including where stock is unavailable, pricing is incorrect, or payment cannot be processed.

8. Pricing

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. Prices reflect a free and fluctuating market and may change at any time without notice. For the most current pricing, please refer to the Portal at the time of purchase.

9. Payment

Payment is processed at the time of purchase through the payment methods made available on the Portal. All payments are taken in AUD. The name “Winthrop Australia” may appear on your credit card or bank statement.

A surcharge of 1.1% applies to credit card payments and will be added to the total cost at checkout.

10. Delivery and pickup

We offer delivery and, where available, pickup options through participating schools or locations. Delivery and pickup options will be displayed at checkout.

Delivery is typically made by secure post or courier service. Items ship directly from our suppliers and are generally not available to be collected from Winthrop Australia. Items and accessories may arrive in separate deliveries.

Delivery timeframes are estimates only and may vary depending on stock availability and your location. Risk in the goods passes to you upon delivery or pickup.

11. Returns and refunds

If you are not satisfied with your online purchase, you may return it within seven (7) days of receipt for a full refund of the purchase price, less any postage charges, provided that:

• The goods are new, unopened and in the condition in which they were received
• You contact our returns centre before returning the item to obtain a return code, which must be attached to the product
• The returned goods are received by us within seven (7) days of you receiving your delivery

You should expect to receive your refund within approximately four (4) weeks of providing your return to us. This timeframe includes:

• Transit time for us to receive your return (up to 5 business days)
• Processing time once we receive it (up to 5 business days)
• Bank processing time for the refund (up to 5 business days)

In many cases, refunds are processed more quickly. We will notify you by email once your return has been received and processed.

12. Faulty or incorrect goods

If a product is faulty, damaged or not as described, please contact us as soon as possible. Depending on the issue, we will arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law.

13. Warranties

Goods purchased through a Portal are covered by the relevant manufacturer’s warranty. Warranty terms and durations vary by manufacturer and product, and any claim must be made in line with those terms.

14. Product information and availability

We make reasonable efforts to ensure product information, pricing and availability are accurate. However, errors may occur. Where this happens, we may correct the error and, if necessary, cancel the affected order and issue a refund.

Part C: General

15. Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

16. Disclaimers and limitation of liability

To the maximum extent permitted by law, Winthrop Australia is not liable for any loss or damage arising from your use of the Website or a Portal, including loss of data, business interruption or indirect or consequential loss.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

17. Other terms

Separate terms may apply to specific services or transactions, including our Service and Repair Terms. Where relevant, these will be made available to you.

18. Privacy

Our handling of personal information is set out in our Privacy Policy. By using the Website or a Portal, you also agree to the terms of our Privacy Policy.

19. Governing law

These Terms are governed by the laws of Western Australia. Any disputes arising in connection with the Website, a Portal or these Terms will be subject to the jurisdiction of the courts of Western Australia.

20. Contact us

If you have any questions about these Terms, please contact us using the contact details available on our website.